Terms of Service

Last updated: 18 May 2025

1. Acceptance of These Terms

By creating an account, purchasing a subscription, clicking “I Agree,” or otherwise using the Taydle.com website, dashboards, API, downloads or related services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy and Cookie Policy, each of which is incorporated by reference. If you do not accept every provision, you must not access or use the Service.

2. About Taydle

Taydle provides certain free, paid, cancellable-at-any-time monthly and annual plans that allow users to search, view and export U.S. Customs and Border Protection (CBP) ocean-import manifest data released under the Freedom of Information Act and other applicable statutes, as well as other publicly and lawfully obtained trade records and value-added analytics built on that data.

Taydle is independent of, and not endorsed by, U.S. CBP or any government agency.

3. Account Eligibility & Security

  • You represent that you are at least 18 years old and have authority to bind the legal entity you represent.
  • You agree to provide accurate registration details and keep login credentials confidential.
  • You are responsible for all activity that occurs under your account.

4. Plans, Fees, Billing & Cancellation

  1. Recurring billing. Plan fees are charged to the payment method you supply (processed securely by Stripe).
  2. Auto-renewal. Unless you cancel before the end of a billing cycle, your plan renews automatically.
  3. Cancellation. You may cancel at any time from your dashboard; service continues until the end of the period already paid .
  4. Refunds. All purchases are non-refundable.
  5. Fee changes. We may change prices on at least 30 days’ notice effective on the next billing cycle.
  6. Plans that offer free services can be cancelled or amended at any given time at the sole discretion of Taydle

5. Licence to Use the Service & Data

Subject to these Terms and timely payment, Taydle grants you a limited, non-exclusive, non-transferable, revocable licence to:

  • Search, view and internally analyse data for your own business or research purposes; and
  • Publish incidental excerpts, statistics or visualisations derived from the data provided you (a) cite “Taydle.com” as the source and (b) do not publish raw records in bulk. You may refer to press guidelines on recommendations and best practices.

You may NOT: resell, redistribute, make bulk public downloads available, reverse-engineer platform code, remove copyright notices, or use the data to violate law.

6. Data Sources, Accuracy & Updates — Important Disclaimers

  • Public-record origin: Shipment information is taken from public or lawfully licensed sources; personal data, where present, is minimal and may be anonymised or redacted at the sole discretion of Taydle.
  • No guarantee of completeness or timeliness. Records may contain errors, omissions, lags or subsequent official corrections .
  • Taydle strives to import updates as soon as it can (Atleast once a month and within 45 days of completion of a calendar month), but the Service is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind (§ 10).

7. Intellectual-Property Ownership

All site software, UI, compilations, dashboards, charts, documentation and trademarks are the exclusive property of Taydle or its licensors. CBP data in raw factual form may be public-domain, but Taydle’s selection, compilation, normalisation and value-added analytics are protected under copyright/database laws.

8. Third-Party Services

Payment processing is provided by Stripe. Your use of Stripe is subject to Stripe’s separate terms; Taydle disclaims liability for actions of third-party processors.

9. Availability & Modifications

We may modify, suspend or discontinue any feature (including specific datasets) at any time. Where practicable we will give reasonable notice.

Fair Usage Policy. Our Service is designed for reasonable, human-operated use. To maintain platform stability while ensuring every customer has reliable access, we apply technical and administrative limits—such as request-rate thresholds, concurrent-session caps, data-export quotas and other safeguards. Excessive, automated, bulk or abusive activity that degrades the Service or circumvents these limits is prohibited. We may throttle, suspend or terminate access for accounts whose usage, in our sole judgment, exceeds fair use or otherwise threatens the integrity or availability of the Service.

10. Disclaimer of Warranties

To the fullest extent permitted by law, Taydle disclaims all warranties, express or implied, including accuracy, fitness for a particular purpose, merchantability, non-infringement and uninterrupted availability. Data and analytics are informational only and do not constitute legal, financial or compliance advice.

11. Limitation of Liability

To the maximum extent permitted by law:

  • Indirect damages excluded. Taydle shall not be liable for any lost profits, lost business, loss of data, or indirect, special, consequential or punitive damages, even if advised of the possibility.
  • Liability cap. Taydle’s total cumulative liability arising out of or relating to the Service shall not exceed the greater of (a) SGD 1 or (b) the fees you paid to Taydle in the preceding 12 months.

12. Indemnification

You agree to indemnify and hold harmless Taydle, its officers, employees and affiliates from any claim, loss or expense (including reasonable attorneys’ fees) arising out of (i) your misuse of the Service or data, (ii) violation of these Terms, or (iii) infringement or violation of law by your Content or actions.

13. Termination

Taydle may suspend or terminate access immediately (a) for material breach, (b) to comply with law, or (c) where continued use poses security or legal risk. On termination, licences cease, and you must delete all non-public data in your possession, except archival copies required for audit/legal purposes.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of Singapore, without regard to conflict-of-law rules. Any dispute shall be resolved exclusively by the courts located in Singapore, except that Taydle may seek injunctive relief in any jurisdiction to protect its intellectual property or confidential information.

15. Export & Sanctions Compliance

You will not use, export or re-export any data or software in violation of U.S. or other applicable export-control or sanctions regulations.

16. Changes to These Terms

We may update these Terms from time to time. Material changes become effective 30 days after posting (or immediate for new features). Continued use after the effective date constitutes acceptance.

17. Contact

Questions about these Terms should be sent to [email protected]